Frequently Asked Questions
Everything you need to know about enhancing your home and garden.
What is the standard delivery timeframe for furniture orders?
Most of our home and garden furniture items are delivered within 5-7 business days. For larger handcrafted pieces, please allow up to 14 days for specialist two-man delivery.
Do you offer international shipping?
Currently, we ship to the mainland UK and selected European destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for home decor items?
We offer a 30-day hassle-free return policy. Items must be returned in their original packaging and in a resalable condition for a full refund.
Are your outdoor products weather-resistant?
Yes, our outdoor range is specifically selected for durability. Most items are treated for UV resistance and moisture protection, though we recommend covering them during extreme winter conditions.
Can I track my order once it has been dispatched?
Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible financing options.